Effectiveness of the Implementation of the Quality Management Systems of Pangasinan State University: Basis for Action Program

  • Menard P Nava
  • Madlyn D Tingco
Keywords: Effectiveness, Implementation, Quality Management Systems


Institutionalizing Quality Management Systems (QMS) in the academic institutions is aimed to continuously provide quality education and services delivery to the students and other stakeholders. This study determined the effectiveness of the QMS implementation of the Pangasinan State University (PSU). It revealed that time management, materials and money factors provided a high level of support to the implementation. Also, the level of effectiveness of QMS implementation particularly on instructional materials development was high. The development, completion and submission of instructional materials are needed to be given attention. Generally, the problems encountered by the process owners were slightly serious. However, the insufficient training-workshops and limited resources on instructional materials development were much serious. It was recommended the conduct of additional QMS-related seminars and trainings particularly on instructional materials development, conduct of re-orientation programs on coaching and mentoring, establishment of automated mechanism on quality performance monitoring, maintenance of a mechanism that monitors balanced activities, conduct of additional health and wellness activities. The revisit of process manual, establishment of partnership with experts, and the inclusion of other needs of concerned programs to the operational plans relative on instructional materials development are also recommended. All of these guided the development of an action program to enhance the effectiveness of implementation of the PSU-QMS.